If you love people and cars then you’ll enjoy this position. Must be a great problem solver and people person with high technical aptitude.
Community Automotive Repair started in 1975 and has developed into one of the preferred independent shops in the greater Grand Rapids area. As a Service Advisor you can expect to work with customers daily to meet their needs for vehicle repairs and services. We focus on imports like Audi, Volkswagen, Volvo, Mercedes-Benz, Jaguar, Mini, Land Rover, BMW, Porsche, and more.
Compensation:
Your level of expertise and compensation depend on performance. Starting wage is dependent on experience.
What you can expect from Community Automotive:
- Opportunities for career growth and advancement.
- Healthy, supportive, hard-working, team-oriented culture.
- Well-established busy shop with great client base.
- Steady and stable work.
- Great pay and benefits that attract top talent.
General responsibilities and expectations:
- Provide phenomenal customer service.
- Communicate with customers on status of vehicle and services/repairs needed.
- Answer phones, set appointments, write repair orders, track repairs from start to finish, order parts, coordinate repairs with technician and shop, finalize invoice, and complete customer vehicle pick up.
- Committed to ethics and integrity.
- Must have or quickly gain industry knowledge to be able to inform customers of vehicle needs.
- Always professional, both in person and on the telephone.
- Well-organized and committed to the automotive service industry.
- Focus on continuous improvement.
- Team focused, willing to pitch in and help in other areas of business as needed.
Schedule:
- 5 day work week, 7:00am – 5:30pm
- NO Saturdays or Sundays; we prioritize great pay without cutting into family or personal time.
If you meet these requirements, we would love to talk with you!
Level I Service Advisor
- Experience 0-2 years Customer service or sales equivalent.
- Demonstrates proficiency in explaining general automotive services & repairs to customers (oil, tires, fluids, maintenance items, brakes, steering/suspension, basic diagnostic Level I baseline assessments, cooling systems, and similar work).
- Completed Elite Pro Service Sales Master University (within 2 years of employment).
- Carries workload of about 20-32% any given week while hitting scorecard measurables.
- Some of the time, receives support from other S/As to stay on track with goals.
Base wage: $40,000 - $55,000 annual salary.
Annual commissions dependent on performance: Typical range $9,000 - $16,000
Level II Service Advisor
- Able to perform all level I criteria.
- Experienced sales and customer service representative capable of handling about 30 repair orders at any given time with minimal assistance.
- Completes research using all available automotive databases
- Able to scan vehicles, ride with customers to identify noise complaints, and solve simple customer concerns with their vehicles.
- Experienced in handling repair orders with all levels of technicians and complexity regarding services and repairs (transmission, engine, timing components, drive train, clutch, and similar work).
- 2-5 years of professional automotive service advising experience.
- ASE service consultant certification preferred.
- Carries workload of about 33%-40% any given week while hitting scorecard measurables.
- Most of the time is able to complete their individual work with little help from other S/As to stay on track with goals.
Base wage: $55,000 - $65,000 annual salary.
Annual commissions dependent on performance: Typical range $14,000 - $21,000
Level III Service Advisor
- Able to perform all level II criteria.
- Helps other Service advisors and assists in training.
- Experienced sales and customer service representative capable of handling 33-50% or more of workload at any given time while hitting scorecard measurables.
- Experienced with in-depth testing and complex repairs and services.
- Advanced or specialized experience in automotive repair service advising.
- Helps with workflow in absence of service manager.
- 5-plus years of professional automotive service advising experience.
- Handles warranty discrepancies and customer complaints with full resolve.
Base wage: $65,000 - $75,000 annual salary.
Annual commissions dependent on performance: Typical range $14,000 - $21,000
